JPS Virtual Leadership Seminar 2021
Virtual Leadership Seminar for Customer Service Leaders across the Jamaica Public Service Company (JPS Co) as part of National Customer Service Week
When
Time: October 7, 2021, 2:00 pm - 4:00 pm
Who
Private
This event is not open to the public and attendance is limited to members of an organization or company.
What
Topics: business transformation, customer experience, customer service, Digital Transformation
Event Types: Online, Presentation, Seminar, Webinar
Event Types: Online, Presentation, Seminar, Webinar
Why
Bianca Welds was invited to present on how Digital Transformation Impacts Customer Service. Her presentation “Powering Customer Service Through Digital Transformation” highlighted the 7 pillars of Digital Transformation through the VM Group’s journey and how Customer Service has been impacted by all the pillars, drawing parallels to the utility and energy sectors,.
About the Author
Bianca
Bianca is a multi-slash lover of life. techie | wordsmith | photographer | performer | poet